Praca: Customer Service Specialist with German (Senior Process Executive)



We are looking for talented people for the role of
Customer Service Specialist with German (Senior Process Executive)
Wrocław
Summary

You will be responsible for informing our customers about planned software release, through direct contact with over the phone and electronic means and updating/maintaining data in our internal systems. You will be accountable for maintaining up-to-date account information and ensuring data quality.

Responsibilities

The main activities in the position of Customer Service involve:

  • Researching and updating customer information
  • Direct courtesy contact with salesforce customers, over the phone and emails/cases (outbound calls)
  • Maintaining accurate data of completed customer calls
  • Working on ad-hoc data quality projects
  • Taking part in other projects or completing tasks assigned by the leadership team
You have
  • Minimum BA degree
  • English and German Language (min. B2 Level)
  • Ability to effectively multi-task in a fast paced, deadline driven environment
  • Excellent oral and written communication skills
  • Excellent interpersonal skills and demonstrated willingness to work with customers
  • Proficient user of the MS Office package, Google sheets
We offer
  • Attractive salary and stable job offer - employment contract
  • Medical care with dentist for you and your family
  • Cafeteria benefits & multisport card
  • Recognition program
  • Opportunities to grow: internal promotions in Poland & abroad!
  • Opportunities to develop: co-financed training programs, free training platforms: UDEMY, Busuu
  • Opportunity to make a difference: volunteering programs
  • Great atmosphere, no dress code, fun team
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.
APLIKUJ TERAZ