Praca: Desktop System Administrator/Engineer (L3)



Desktop System Administrator/Engineer (L3)
[online recruitment]
Location: Wroclaw
Reference number: VR-57382
Project Description:

Group Chief Information Office (Group CIO) is a global organization within IT that provides infrastructure services to the Bank. We provide commercially competitive products and services that enable engineered performance, information analysis, data management and transaction processing. We have a proven track record of delivering reliable, innovative solutions to our clients. We offer a state-of-the-art smart working office environment and promote flexible working. Group CIO has significant footprint in Wroclaw (500+ FTE). Were planning to continue our talent growth and develop maturity for the next years. We offer exciting and challenging opportunities on a variety of large-scale projects around the Globe.

  • The candidate will join a Workspace Infrastructure and Configuration team (currently +9 FTEs in 4 locations Zurich, Raleigh, New York, Wroclaw, India)
  • In all administrative/HR the candidate will report to remote Line Manager
Responsibilities

A Desktop System EngOps is responsible for in depth technical troubleshooting of issues on a Corporate desktop and overall governance of the Desktop Environment and Operational Activities. Ownership of the desktop environment includes OS and Core Applications Responsibility for stability (patching, software version upgrades, bug-fix releases etc), license and access entitlement. Troubleshooting issues that appear in the desktop environment of a high priority or impact, or remain unsolved by L2 Desktop Support Teams.

The goal of the team and individual is to deliver a stable desktop operating environment through the efficient and effective execution of changes, managed escalations and ownership of production product lifecycles. The role will be also strongly involved in Endpoint Manager solutions, SCCM, as well as Ivanti and GPO configuration.

  • Engineering, support and maintenance of software distribution tools (SCCM, Credit Suisse internal platforms)
  • Support and maintenance to system configuration (GPO, Ivanti)
  • Support and maintenance of software distribution
  • Change management, preparation and implementation of changes in global infrastructure, monitoring.
  • Remote investigation, resolution and escalation of major Incidents and Problems affecting the desktop environment.
  • Technical excellence in the ability to diagnose and resolve software and backend infrastructure issues.
  • Ownership of Major incidents and technical escalations from IT Support Teams affecting the desktop platform.
  • Collaboration with cross-technology peer-groups, with a focus on root-cause analysis.
  • Work closely with Global Support Center and L2 Desktop Support teams to continuously improve/promote L0, L1, and L2 fault-resolution.
  • Support all ITIL processes, in particular the Incident, Problem, and Change Management processes.
  • The role requires support of global environment which requires individuals to work off "Poland office hours" on a rotational basis.
Skills
  • Software distribution/deployment experience/knowledge
  • Experience with incident and change management processes.
  • Solid troubleshooting & problem solving skills.
  • Scripting skills (e.g. Powershell) - nice to have
  • SQL skills - nice to have
  • Proven exposure and experience in large enterprise managed desktop and server environments
  • Advanced Excel skills (e.g. pivot tables, macros).
  • Solid documentation skills, including PowerPoint presentation skills to deliver a key message, advanced MS Office skills
  • Very good command of English is a must, very good communication skills.
  • Solid interpersonal skills, customer/stakeholder orientation, self-motivation, and the ability to work in a team are important.
  • Ability to work independently and manage time effectively.
  • Pro-activity in individual Book-of-Work management; focus, and status reporting.
  • Knowledge of IT Service Management processes and IT Good Practice (e.g. ITIL). Certification would be an advantage.
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.
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