Praca: IT Support Analyst (Splunk)



IT Support Analyst (Splunk)
[online recruitment]
Location: Wroclaw
Reference number: VR-62918
Project Description:

Youll be working in the Splunk team. We provide level 2/3 technical and business support for our Splunk/ELK customers. As a Splunk/ELK expert, youll play an important role in keep our Splunk/ELK technical environment available and performant for our customers. This includes ServiceNow, Netcool, AppDynamics, IPSoft, Moogsoft, Loom, to name just a few. The Splunk team is complemented by a broader team focused on Service Operations for various other tools supporting the ITIL processes.

Responsibilities
  • Support the Service & Product Manager across several technical domains
  • Participate in different projects, including upgrade, migration or client related activities
  • Ensure workflows, processes, tooling and applications are of the highest quality standard
  • Contribute expertise to the management of existing and new IT products and services
  • Create and enhance documentation and ability to train our clients globally.
  • Efficient in working in an environment with multiple customers and prioritizing work to achieve department goals and meeting/exceeding customer expectations
  • Strong knowledge on ITSI and other Splunk premium apps.
  • Great communicator and able to work as part of a diverse, geographically dispersed team
  • Assist internal users of Splunk in designing and maintaining production-quality dashboards
  • Ability to dissect technical problems, analyze data, and recommend potential solutions
  • Ability to tackle technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments
  • Should be able to take the findings from solving problems and use them to drive product and service improvement
  • Candidate should be able to understand and adapt to any constraints of a team they need help from or working under and work towards mutual understanding.
Skills
  • ideally 3-5 years of hands-on experience with Splunk in a Linux and/or Windows OS environment
  • expert as Splunk Admin handling support team
  • proficient with software development tools, such as GitHub, JIRA, etc
  • ability to solve complex issues, good at problem statement analysis and solution design thinking
  • track record of influencing senior IT stakeholders and business partners
  • confident communicator that can explain technology to non-technical audiences
  • capable of understanding client needs and translating this into products and services
  • willing to provide on-call support as required
  • able to work as part of a global team interacting with client all over the world
  • able to prioritize your own workload and work with minimal supervision where required
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.
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