Praca: SAP Support Analyst

HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 150,000+ ‘Ideapreneurs’ working in 46 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. HCL generated consolidated revenues of USD 9.94 billion for 12 Months Ended 31st March, 2020.

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.


Due to our growing business needs we are looking for:

SAP Support Analyst
Miejsce pracy: Wrocław

Daily Activities:

  • SAP Basis (Basic) & Expert User Management support
  • Day to day operational supports activities
  • Support, analyze SAP printer general issues and supervise changes
  • Resolve SAP GUI related problems
  • Monitor and overview Background jobs, Dump Analysis and System Logs
  • Check locked objects, monitor application server’s overview
  • Provide work process overview
  • Provide scalable and manageable on-going user and role maintenance activity
  • Provide analysis and troubleshoot the errors for User and Roles permissions for specific clients, users and projects worldwide
  • Monitor list of users with incorrect logons and password change
  • Create and Delete o users from the Central System
  • Add or remove Transaction Codes, authorize objects by modifying existing roles based upon change request
  • Lock and change the validity date for Contract users
  • Analyze missing authorizations and assigning Roles to users as per the approval
  • Perform SOD check analysis by users and roles
  • Perform simulation analysis
  • Handle quick fix approach for creating Emergency Role and assign to users for critical t-codes access as per business requirement
  • Incident Management-Record and route tickets if not solvable to upper levels

Technical Requirements:

  • First level of SAP technical and functional module awareness
  • Awareness of SAP System performance monitoring and management process
  • Knowledge of end to end SAP administration and support
  • Basic understanding of remediation and segregation of duties (SOD) review as per organization defined procedures.
  • Familiar with SAP User administration, Role creation and maintenance, missing authorization, and analysing authorization issues (SU01, SUIM, PFCG, SU53 etc.)
  • Expert on SAP User administration, Role creation and maintenance.
  • Experience in providing detailed Reports of Users, User Status, Roles, Activity Groups, T-Codes and Objects when required
  • Experience with Central User Administration (CUA) to manage multiple systems/clients
  • Experience with the transportation of newly created roles/ modified roles
  • Ability to handle all SAP security related issues independently
  • Experience with worldwide and regional team members to ensure consistent practice

Soft Skills:

  • German language on B2 level
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills

We offer:

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidates consent to process personal data will be considered.

Please use the sentence below:

I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)

I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.