Praca: Support Analyst



Support Analyst
[online recruitment]
Location: Wroclaw
Reference number: VR-61250
Project Description:

Our team is supporting applications release and deployment automation for bank (WMA). This is Microfocus vendor tool that help us automate release planning and automatic deployment on hosts, platforms, dockers, cloud. As this is bank whole is tracked and connected with ServiceNow and ecosystem (eg. asset and configuration database).

We solve all problems related with connecting application developers with release up to production - Microfocus tool support, automating daily work, finding process improvements, supporting technology stack change at bank (move to Gitlab, Azure, dockers - with adopting current automation tools setup to new technology).

Responsibilities
  • Serve as the DevOps Support engineer as well as provide hands on production support for several applications in WMA Tools and Automation portfolio
  • Ensure production stability and availability for key Deployment automation ecosystem tools and services.
  • Handle incident escalation and management
  • Face off to senior Development & Infrastructure staff as well as 3rd party support vendor to implement efficient strategic solutions
  • Conduct deep-dive post-mortems and prioritize remediation activities with delivery teams
  • Drive process improvement initiatives alongside global production support projects.
  • support the Service & Product Manager across several technical domains
  • ensure workflows, processes, tooling and applications are of the highest quality standard
  • contribute expertise to the management of existing and new IT products and services
  • define workarounds for known errors and initiate process improvements
  • maintain a knowledge database
Skills

Soft skills:

  • Person who analyse the problem (listen the description) and is able to propose solution or apply delivered proposal. When needed ready to challenge it with better approach.
  • Person with mindset of automating any repetitive manual work.
  • Assertive, with can do attitude conscious of corporation limitations.

Tech skills:

  • Experience on automation on Unix systems. Bash, Python, Ruby - any scripting language experience.
  • Experience with CI/CD process and tools (eg. Jenkins, GitHub, GitLab)
  • Basic knowledge about cloud (the best Azure) and Dockers/Kubernetes ( no admin knowledge)
  • Person has DevOps mindset and will be ready to apply it to improve daily work.

Process skills:

  • ITIL process knowledge, especially Change management experience
  • Experience working at bank- understanding of restrictions, policies
Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.
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